Most times, items take a long time to ship or they are not shipped at all. Order is shipped within 10 days when the shipping status may not be updated yet. You can risks your money safety and lost opportunity to open dispute. Aliexpress said we were successful but never received our refund. In order not to waste the chance to get a refund, try your goods before confirming. It is now January 13, 2020 and I still have not received the item. i gave evidence of the item not being received and returned to the sender . Anyway - paid the shipping to return. Go to Aliexpress, then must login. gold zipper instead of silver. Keep in mind that AliExpress allows buyers to open disputes only within 24 hours after the product is received. The handling of AliExpress. AliExpress is a thief den! If you have difficulties opening a dispute, please check the below possible reasons: For have not received order. The following day I got an email from AliExpress saying that they had settled the dispute in my favour, no drama, no fuss just a full refund. FEEDBACK: Customer satisfaction is very important If you are satisfied with the item you ordered, please leave positive feedback. I have had a dispute after a purchase on aliexpress. Confirm Goods Received link, after Goods Confirmation you lost to able open dispute and get back your money. Any product bought through the site is protected if the items you received are not as described. When you file a dispute, it is up to you to prove your case. No Aliexpress account, no money. Order not as described: a full refund (or partial if you choose to keep the item If item not described there is no full refund – only partial if you choose to keep the item. im stack with something i dont wont and the money is in the company account Do not … Go to My Orders, find your item in orders list. This site should check its Facts before publishing Anyway I put in a dispute saying the knife hadn’t arrived. AliExpress Is not responsible for sellers behavior 3 weeks ago I bought an item with shipping from Spain.the seller lied and shipped it from China, took 3 weeks and could have stopped in customs.the item was shipped from China, instead of Spain, and as I paid extra for the shipping from Spain. 15 days are remaning for Buyers protection period. I seem to remember I can't, but I'm not sure now. You claim the order that you received is not as described when the seller can prove that it is. If no agreement is reached within the period of 15 days, the dispute will automatically become a claim. If you have not received the goods from AliExpress, sending an attachment is optional. In AliExpress, the completed date is the date the seller shipped the item to you. For electronics, it’s advisable to use them for 2-3 days before confirmation. The following situations are not included: 1. The item was delivered but you … Go to your personal account and click «Open dispute» button in the order section. The website for dispute didn’t allow buyer to notify them for items not received. If this really doesn’t work, you can always open a dispute based on the AliExpress return policy. Filed dispute with AliExpress and was given one label with first class USPS letter for four 50 lb. For have not received order: 1. You are not covered if the item got stuck in your country’s customs department. I ordered the item back in January or February but it still had not arrived. I emailed the company and never got a response. The company gave me an order number and took my money but I never received the item. Then until now i have not receive the item. All was being controlled under the Aliexpress dispute mechanism. Item never received!! 1. I opened a dispute to get a full refund (as ali policy after 60 days not received), the seller extended other 30gg and asks me to cancel the dispute. 6,777 reviews for AliExpress, 3.2 stars: 'SHOP SOMEWHERE ELSE! I tried to raise a dispute on an item I had not received. For product does not match the description. I opened a dispute. 2. 2. came not as in the photo. Opened a dispute with Aliexpress to get our refund. Returns were a nightmare that have gone on for two months and still are not resolved. items not as described. Sorry for disturbing again , my item is not yet received and there no change in update for tracking number RY941370892CN. I opened a dispute with AliExpress recently, the seller had cancelled the sale for an unknown reason and didn't bother to notify me, and it was processed and I received a 100% refund the same day. in the solution for the dispute. Based on my knowledge about AliExpress, it is no way possible as AliExpress is only a wholesale transaction platform – it does not sell any item, not to mention ship out any item to any customer. If your item is significantly different from the seller’s original product description, you can return the product for a full refund or can choose to get a partial refund and keep the product. aliexpress told me to send the item back. We would like to work together with you to resolve any dispute. I had a knife not arrive, $23.50, I was expecting a battle with the vendor and AliExpress. Completed a case with the courier who agreed to refund to the supplier for the lost item. It all started with this message I got from Aliexpress. Regardless of what the seller tells you or promises, do not close the dispute until you have received the items and checked that they are exactly what you ordered and are in good condition. Completed a case with the courier who agreed to refund to the supplier for the lost item. Link to open dispute. … AliExpress itself will then take care of the problem. How to open dispute on Aliexpress ? All products on AliExpress.com have the Returns & Refund guarantee. You are not eligible for AliExpress Buyer Protection if: You claim you did not receive your order when the shipping company's records show that you did. Item ordered was never received Item ordered was never received. The seller sent me batteries that were not as described and did not dispute this when I asked about this item. The material was very cheap, plastic-feeling, and scratchy. In between i have received the message from Aliexpress on 9-6-2020 ( Order is finish ) that is why i proceed to do open dispute. Then on the dispute reasons ,choose you received the item but its not as expected Then upload video evidence and pictures ,aliexpress will handle the rest, My issues with people like u us they don't wanna cool down and learn new methods,, I bought a mother board of 10k for my Android I received it I didn't click confirmed,till I tested it properly, I tried to raise a dispute on an item I had not received. AliExpress offers several solutions: «Full refund» or «Refund and return of the product». Recommendations. EDIT: oops, July 2 has passed, so open a dispute immediately!! Aliexpress are liars avoid them. the company didnt wont to get the package so it came back. Most times, items take a long time to ship or they are not shipped at all. 3. Anyway - paid the shipping to return. Attention! If Item is not received withing next 15 days , I need to open the dispute. Your item status. bought a leather jacket. I filed a dispute and had no evidence at the time. All was being controlled under the Aliexpress dispute mechanism. ... 3 Escalate Dispute to AliExpress. On 15-6-2020 seller send to me message and they request to me give more time for logistic and cancel the dispute. I ordered the item back in January or February but it still had not arrived. An item you claim is not as described, but the seller can prove that it is. Ignore what the seller is saying, they are just trying to cover their ar**s, and just open a dispute, either with PayPal or preferably with AliExpress. boxes. Opened a dispute with Aliexpress to get our refund. … Have not been able to get the correct 4 labels so I can ship the batteries back. Item ordered was never received Item ordered was never received. i send it door to door even it cost me a lot of money. Aliexpress … You didn't, so AliExpress ruled in favor of the seller. Aliexpress said we were successful but never received our refund. If seller asks to confirm received your item, but your item is not received, please ignore seller chat. If I cancel the dispute to wait more days, if the items don't arrive, can I reopen another dispute before the extended time, to get my money back? Then you will need to fill in the dispute application: Select the problem from suggested variants. If the product wasn’t received, choose the first variant. I paid for the item together with shipping. Also, you only have 15 days to file a dispute from the date that the order was completed, not the date you received it. *The dispute … If you are not satisfied with the item you received, please contact us before leaving negative feedback. Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. Ordered an item didn't come had an email to say item had failed wrong address so i opened a dispute.not once did I receive a royal mail tracking number only until the item got sent back to the sender. After submitting the Open Dispute form on AliExpress, the seller has 15 days to respond and try to come to an agreement with you. If the product you have received is not to your liking, is not in your size, or has arrived badly, you can request the return of the product in the dispute itself. If your item is not received, but timer is … I ordered an item on December 20, 2019. Item never arrived and money was released to seller. Order not received good luck.Dispute gets silly answer and there is no reply available so you can challenge. Of course you did; you could easily have provided screendumps from 17Track, Postal Ninja, et al to prove your item had not yet been delivered. Free return of products on AliExpress. You can open a dispute after the seller has shipped the item or if the item has not been delivered 60 days after shipping from the seller. In this video i show you how to open a dispute and claim a refund on Aliexpress. It all started with this message I got from Aliexpress.
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