An item was sent to an address that is not on the Etsy receipt. Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. Sep 9, 2020 9:41:18 PM. Call the Buyer Post Office now, either tell them the missing apt. I sold a jacket on eBay for £414. It protects both you and the buyer. We recommend that you refund the buyer as soon as you receive the return. This buyer says various lies in order to force a discount. If the item is faulty, or the wrong goods are sent, then the seller should pay for postage. I would ask for charges from the buyer to re ship. Canada’s largest classifieds site, Kijiji, is the first online site many Canadians turn to when buying and selling household items. However, it has to be sent within your stated handling time, and you should've provided the tracking number to the buyer. I mailed a limited edition eye shadow palate to Ontario Canada for $90. If you sent this item to the address that was listed as the buyers account address, then this is the buyers fault. For instance here is what Georgia says: “ It is a different matter if the mailing you received was due to a mistake by the company. Ebay said they would take my listing picture as proof of the condition of the item. +Amazon Buyer says I sent the wrong item. I sold a jacket on eBay for £414. Ebay seller sent wrong item. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item cannot be returned. If a buyer asks for an item to be sent to another address it could be that they have hijacked someone else’s eBay/PayPal account or intend to claim that the item has not been delivered to the correct address. When a case is opened, the buyer is asked to upload photos and offer details of the item. I recently sold an item on ebay that the buyer paid for via PayPal. He claims he never received it. It is your responsibility as Seller to make sure the item gets to your Buyer. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. After this, eBay will step in. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. The following charts explain fees on Mercari. So, in my mind, you never received your item so you are within your rights to file a claim against this seller and get your money back. Asking the buyer to mark the package return to sender makes it easier on them to get the item back to you without having to do any work, print a label, or worry about anything. It's the seller's mistake in sending out the wrong item, so I don't see why the buyer must pay for that. Jump to Latest Follow 1 - 11 of 11 Posts. The street number was wrong and now they want me to resend to correct address. I found it will be faster this way instead of just waiting. She didn’t receive the wrong item, she ordered the wrong item. You accepted paypals terms and conditions and they allow buyers disputes / refunds on SNAD items. Don’t make the mistake of beginning your refund, return, or exchange request with threats. When a case is opened, the buyer is asked to upload photos and offer details of the item. 4 times this month a package was deemed delivered by the USPS, first one never came and seller sent me a new item (which came), second one Amazon refunded my money, 3 and 4th yet to arrive. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Seller Fees Your earnings equal the listing price minus the selling fee, payment processing fee and shipping (if you select to offer free shipping). Paypal will refund your Buyer. I called eBay and the Rep told me that because the buyer opened a case with the payment company (PayPal), I only had those options. According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. Got a message that the buyer says that part of the address was wrong. I do not have the item. no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it You have to offer a refund for certain items only if they’re faulty, such as: The buyer now tries extorting me for money in order for him to cooperate with UPS. Buyer offered to send me money order and an additional $40 to “keep it in my (buyer’s) favor.” Then I get a text saying there is a “mix-up in the payment my assistant sent to you.” The buyer realized that his assistant sent an overpayment to me and sent me two money orders instead of one. +Customer says he went on holiday prior to the item being delivered and so the goods were put into the store of the nursing home he is a resident in, and subsequently used (I assume for another resident)+ Been wondering about this one; Sent the wrong item, is there any way you can check this? But you’ve been … the item was new / unworn with tags and I’ve sold the exact same piece in other colors / sizes with no issues or complaints . A buyer can open a case for non-delivery or an item being not as described. Either way, shipping to a different location than the buyer’s on file address invalidates both eBay and PayPal’s seller protection. Next one sent a message saying the item had not arrived so … I was confused though, as they ordered a 32/32 and said I had sent a 30/32 which i didn't originally have in stock. Mickeytique 2016-12-21 00:01:48 UTC #8. Then I checked the signature. Plus, you get a discount on USPS shipping! He wants $100 delivered into his bank account or else he says … You refund him because he did not get what he paid for. Buyer was very impatient and quite nasty in their messages, they first messaged me the day after the estimated delivery date threatening me with all sorts and demanding a refund. :smileylol: the most recent was last week a return where the buyer claimed there was a stain. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Nevertheless, I’ve had plenty of instances like this happen before, so as usual I packaged the item up and sent it on its way. Selling an item, you receive the customary email notification from PayPal that your buyer has paid, and duly mail them the goods. By increasing the number of groups your item is posted in, more eyeballs will see it and it could potentially sell faster. I requested a refund through dispute but Ali express changed the resolution and gave the judgment details that it wants me to ship the item … You send off your item to a successful buyer. Obliviously this can get tricking as the buyer could refuse to pay additional shipping to resend the item. The buyer paid but then sent a return request. There are no exceptions to this policy. I checked the Royal Mail site and the parcel is marked as delivered. Similarly, the buyer could easily have received the item, saw that you didn't send it by trackable means so thought they'd say they hadn't received it. It is an apt. Buyer says is sent wrong item, what now? I always ship to PayPal address and via PayPal shipping as stated in my T&C. This check is to come from the foreign buyer, with the residue to be sent to a third party whom the buyer says he owes money to (or whom the buy has contracted with to … Buyer sent me an e-mail claiming he had not received his package. Buyer claims the item wasn’t received. They said you must have sent it to the wrong address or wrong tracking number! All returned items must be in their original condition; shrink … However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. What to Do as a Seller When EBay Item Says Delivered But Never Received . If a buyer says i sent them something totally else, like a 1 kg stake instead of a 1 kg dslr camera, what happens then? You can choose whether to accept returns if a buyer changes their mind about a purchase. Somewhat new, never had this happen before. I was a top seller, with over 333,000 followers. A week later, the buyer said he wanted to return the phone as he couldn’t activate it.
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