Forexample, Visa uses Reason Code 53 and MasterCard uses Reason Code 4853 to identify “merchandise not as described”chargebacks. There are many reasons why a cardholder will use this code: from receiving a product or service that does not match the description, to having received a damaged product. Share: ... Not as Described or Defective Merchandise. Visa is not responsible for your use of the information contained in this guide (including errors, omissions, ... 13 .3 – Not as Described or Defective Merchandise/ Services 13 .4 – Counterfeit Merchandise 13 .5 - Misrepresentation 13 .6 – Credit Not Processed Before the issuer will process a chargeback under this reason code, the cardholder must have made a legitimate attempt to resolve the dispute or return the merchandise. This is the easiest and fastest way to apply. Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). You can see that breakdown in its Visa Chargeback Management Guidelines.. As this document shows, allowable evidence includes a broad range of data, from photographs to signed invoices to IP addresses. With VCR, Visa estimates disputes should be resolved within 31 days or fewer. American Express. Visa Claims Resolution: The Details. If the company you’ve bought something from disputes your claim, that’s when it could be taken back. A disputed charge, or chargeback, describes the process that occurs once a cardholder refuses to accept responsibility for a charge on their credit or debit card. Services Not Provided or Merchandise Not Received ... Not as Described. This is intended to reduce the back-and-forth between the many parties involved in a chargeback dispute. Issuer Review; Allocation. A business whose chargebacks exceed a 1% (Mastercard) or 0.9% (Visa*)of its total sales volume (the dollar amount, not the number of transactions) becomes subject to a chargeback monitoring program administered by the card brand, which is accompanied by a $5,000 fine. 1370. Generally speaking, cardholders have 120 days from the transaction date to file a chargeback. Reason Code 30 Services Not Provided or Merchandise Not Received Reason Code 53 Not as Described or Defective Merchandise Reason Code 81 Fraud – Card-Present Environment Reason Code 83 Fraud – Card-Absent Environment For merchants, it’s important to remember that this is only a new representment right and not a remedy for the chargeback. During chargeback fraud, customers will provide a number of illegitimate reasons for requesting a chargeback: The customer did not receive the product or service; The product or service was not as described, damaged, or defective. Chargeback /Dispute; Merchant Response. Visa also says if a company doesn't supply a product or service due to a government prohibition, you're not entitled to a chargeback. You can't usually use Section 75 if you didn't buy directly from the trader - for example if you bought from eBay. Dispute Category. Visa Chargeback Reason Code 53 – Not as Described or Defective Merchandise Visa reason code 53 is defined as ‘not as described or defective merchandise’. Businesses will have 30 days to respond to a Visa chargeback, as opposed to the previous 45-day time frame. When you refund a chargeback transaction, the chances are high that the customer will receive the amount twice. Step 5: If the chargeback is determined to be invalid by your bank, they will decline the chargeback and … Misrepresentation. 12.2: ... Not as Described or Defective Merchandise/Services: The cardholder claims the goods were not as described or disputes the quality of the merchandise or services. Each reason code has it’s own set of evidence you can use to get a chargeback reversed.. The violation/message code is not covered by a specific chargeback right. All reason codes. Rules for Visa Merchants Card Acceptance and Chargeback Management Guidelines Helpful items may include, but are not … Item not as described: Cardholder states the service/goods received were either defective or does not match the merchant’s description. The merchandise or service did not match what was described on the transaction receipt or other record presented at the time of purchase. Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by Cardholder NO YES VISA 53 Not as Described or Defective Merchandise Cancelled/Returned by Cardholder NO YES The Visa not as described chargeback is similar, yet different, to MasterCard’s version. The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.. About Visa Chargeback Reason Codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Answer by Brian Crow: Although provisional credit is not required in five business days as it as if the transaction is the result of fraud, VISA does require that the cardholder receive provisional credit once a chargeback is filed on the cardholder's behalf. This is intended to alert the merchant to the source of the problem with the transaction in question. She got in touch with the retailer for help, but they only offered a 30% refund if she kept the dress. Merchants get the notification each time a chargeback is present. Therefore, we do not support a refund of a transaction tied to a chargeback. With Visa and MasterCard Chargeback, they have 45 days to dispute it. Before telling your credit card company, “I’m not paying for that,” save your merchant and yourself some trouble: Make sure you have a rock-solid reason for seeking a chargeback. Also possible for the customer to initiate a chargeback is when the merchandise received by the cardholder was damaged or defective. Time Limit Changes. What are the reasons for a chargeback? The most common chargeback reasons are fraud, non-delivery of goods or goods not as described. Eligible Chargeback Reason Codes . Your statement descriptor should be reflected of on Obviously, not-as-described chargebacks mostly result from online or mail order purchases, where the goods are purchased sight unseen and delivered by mail to the consumer. Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by Cardholder NO YES VISA 53 Not as Described or Defective Merchandise Cancelled/Returned by Cardholder NO YES Code 41 – A chargeback that occurs when the merchant is notified by the cardholder to cancel a recurring transaction and continues to charge the card. Updated Visa Reason Codes. The VCR system acts to block disputes that do not meet certain criteria. … Or, the transaction was not completed. 30: Services Not Provided or Merchandise Not Received 41: Cancelled Recurring Transaction 53: Not as Described or Defective Merchandise 57: Fraudulent Multiple Transactions 60: Illegible Fulfillment 62: Counterfeit Transaction 71: Declined Authorization
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