Using PayPal's Buyer Protection Program. Here's something that we just learned the hard way - from direct personal experience. PayPal does offer a service called PayPal Purchase Protection that covers any platform payer if there's a problem. A dishonest party wins every time under this policy. Just buy case and get your Dragon lore, Howl or Asiimov. If you used Paypal, you can also opt-in to their free returns. * This is an auction for fully loaded ammunition and all laws and rules will be followed regarding the purchase of this ammo. When a buyer opens an Item Not Received PayPal Dispute against you, there are easy ways to manage the dispute and win. So I tried to contact the person and he said he would give me a refund but never did. Yes, if it is not working as described it is enough grounds to open a case within the 45 days. See seller’s listing for full details. He is saying that I have sent him an item with known damage. Sometimes problems may occur in a deal for technical issues or human errors. The buyer has 100% control over what he or she sends or does not send for evaluation. I sold an item to the buyer and initially the buyer claimed the item was not delivered and so filed a paypal claim. I then never got the item. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. Protections for chargebacks and PayPal … After reviewing your recent Not as Described case I see my colleague Micheal determined this order to be significantly as described as the bag received by the buyer was a different color than shown in your listing images. Discuss How to Fight PayPal Chargeback Fraud in the Community Forums. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! 180-Day Refund Policy; Purchase Protection; Chargebacks; 180-Day Refund Policy Explained. Then you pay the return shipping and get refunded by Paypal once they see your proof of postage. Yet, not every transaction is 100% secure. You received a completely different item. What Lyn said. According to PayPal, the majority of customer complaints on orders fall under three broad categories: Item Not Received; Order Significantly Not As Described Works great.". For example, the item was described as “new” but the item … Now we've been sending messages back and forth for 3 days now, an paypal has placed a hold on my account for the purchase price of the phone. That's not the pair of stilettos I sent. Then he files a "item not a described" case. Note that she never received the item since she refused it. But here comes the bad part – once a buyer returns the item to you in an item not as described case, eBay will then usually refund them instantly. Items not covered by the eBay Money Back Guarantee include vehicles, real estate, websites and businesses for sale, classified ads, services, digital content, intangible goods, and some business equipment categories. For instance, you purchased a book and received a DVD or an empty box or the software that you received was not the software that was sold to … PayPal’s determination makes no difference when it comes to filing a lawsuit against the buyer. Do you need the best or new CS:GO skin? In such case, you may not win the dispute as this can’t be described as an issue from payment point of view. After the item was returned to the seller (the seller did all he could to avoid signing for it and being a crank), PayPal … If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral Feedback if you offer free returns, accept the return, and give a refund. " sold an item new with lots of tags,4 days after receiving buyer asks for refund saying item not as described,when i refused he said that they had been worn.Who wears clothes with tags on? Then open a not as described case if you don't want it at all. Level: Intermediate. The most useful PayPal refund tools designed for scammed buyers include:. Follow these steps to get your refund. Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). Ebay have decided i must give him a refund.What a joke no protection for sellers,they took the money from my paypal as soon as he opened the case" Newegg shopping upgraded ™ Hello. This means the item was inspected, cleaned, and repaired to full working order and is in excellent condition. I did not added the tassels this time - but you may do this to put an extra boho/tribal look. If you used PayPal to make your purchase and you (1) did not receive the item, or (2) received an item that you believe is significantly not as described by the seller, your loss is insured by PayPal for at least $200. This case is now closed Hello xxxxxxx, We reviewed this case and have closed it without any refund to the buyer. After providing the shipment tracking information to paypal, the buyer then reversed and filed an "package received, but not as described" claim with paypal. buyer has 180 days to file dispute,either with Paypal or her cc issuer. So i am curious. See all condition definitions- opens in a new window or tab This case is closed as the buyer has received the replacement item. Buyers and sellers should leave Feedback within 60 days after the listing ends. However, descriptions are not intended to be definitive and should be thought of as opinions on the genuineness, authorship, attribution, provenance, period, culture, source, origin, or condition of the property. CV 02 01227-JF (PVT). If you can’t find the answer, we’ll connect you with one of our team members. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. IANAL, but if you do sue, even if you do win — you will lose. Remember, it is quite difficult to create dispute for digital goods. ... San Jose Division, entitled In re PayPal Litigation, Case No. To be eligible for coverage, a transaction must meet a number of basic requirements, as well as … I explained that the phone was not for Sprint, but US Cellular, and that I wasn't going to give a refund. I just sold an item on ebay that the buyer said was not as described. For example, the item was described as “new” but the item was used. Buyers are getting clever to work around these things. DELL OPTIPLEX 7050 (SFF), i7 7700, 8GB, 256GB NVMe, WIN 10 PRO - REFURB Manufacturer DELL Model OPTIPLEX 7050 Processor Type I7– 7700 Processor Speed 3.6 GHz Memory 8 GB Hard-Drive 256GB SSD ODD Style DVDRW Case Style SMALL FORM FACTOR (SFF) Graphic Card IntelHD 630 Operating System (OS) WIN 10 PRO COA WIN 10 PRO Item Condition MEDIUM SCRATCHES. If a buyer reports that an item isn't as described. ... San Jose Division, entitled In re PayPal Litigation, Case No. However, PayPal often does not even require the item be sent to a third party for evaluation) An item is not Significantly Not as Described if: The defect in the item was correctly described by the seller. This item may or may not be in original packaging. Items are described to the best of our knowledge and ability. so this is something new to me which is from paypal scam, however it is ebay related though. PayPal didn't even ask; as soon as I raised the issue, they preemptively sucked it out of this guy's personal funds and held onto it awaiting resolution of the issue. You send off your item to a successful buyer. An item may be considered Significantly Not as Described if: The item is materially different from the seller’s description of it. As soon as the parcel arrived, paypal closed the case. Different then buying something from a want add in a newspaper. It is not always the buyer will win the dispute in PayPal. For example, you cannot state "I am not responsible for this item once I ship it out". Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. The case was closed in the buyer's favor as you delivered the item in person. That is known as a PayPal dispute. First of all, you'd need to go to small claims court or your local equivalent. Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described. PayPal then basically forced the OP to refund this money. “ Recently had an experience with an order with eBay which I want to share so buyers aware of before scammed.purchased the item on 4/21/21 expected delivery date was 4/27/21, emailed the seller on 4/29/21 as did not receive the item, no response .I opened a case on May 3rd. That will start the Feedback process off on a good note. It's like the seller has changed his mind he doesn't want the item anymore. I then filed a report 40 days after the time I bought the item but there were a couple of problems. The condition of the item was misrepresented. Item Not As Described Paypal Is Breaking The Law Was Duped By Buyer Random 21 Day Hold ... PayPal DID NOT get what it deserved -- complete and total restructuring of its business practices from the bottom, up. counterfeit). Again, I know this sounds incredibly unfair but that’s how it works; as soon as eBay see that something has been returned via a tracking number, they refund the buyer. If all else fails, resources like the PayPal managing risk and fraud forum may help ease the pain. The biggest case opening website in the World with Upgrader, Case Battles, permanent Giveaways, Daily Free, Events and Seasonal cases. Q1 - Answer - Haha, you wish - ebay gives them ages! The item was advertised as authentic but is not authentic (i.e. Assuming your product is of good quality and you have an excellent product page , the most disputes you will get will be of the Item Not Received type. Significantly Not As Described (SNAD): Here, the buyer claims that the item they have received is significantly different than expected based on the seller’s (your) pictures/description. If this happens, you need to tell your seller within 30 days of your actual or latest estimated delivery date. Here’s a few tips on how to deal with PayPal Disputes for you hair company or any company you may have, these tips will work!! this is the first time I am seeing this reason and I never know that. How to win a PayPal dispute? the reason was "wrong amount", and he asked for £150 back. The item has been restored to working order by the eBay seller or a third party. I know the buyer taking a picture of the package is not … So, both individuals have the right to fight for this fault and face justice. The “significantly not as described” (SNAD) cases are on the rise as buyers are quickly learning that PayPal does not authenticate or verify buyers’ claims on eBay items. Any Feedback left for this transaction will be removed. But what I think was missed is the buyer having to provide tracking for the item … Buy IN WIN BUC Black SECC Steel ATX Mid Tower Computer Case ATX 12V, PSII Size, Not Included Power Supply with fast shipping and top-rated customer service. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay. You cannot state that you are not responsible for safe arrival of the item or ensuring that items are delivered as described. The buyer did not return the item to you within the required timeframe. I sold an ebook and she thought she was getting a hard copy. It is the responsibility of the seller to ensure the listed item gets to the buyer. This is Q3130 part number. Ok, I sold an item on eBay and the buyer has opened an SNAD case which probably will escalate to a claim because I have denied the refund. Buyers should wait to leave Feedback for sellers until after they receive the item. But the next thing the buyer tells you is it got damaged in the post - or wasn’t what they expected at all. but if a buyer loses the dispute,she could turn to her cc issuer and file a chargeback,then she gets to keep the part ,her money and yu will be socked with $20 fee . So I waited patiently for his reply but never got one. I bought an item off of eBay a while ago and sent the money the next day. The case will not affect your seller performance. This is not a physical item, but the .pdf crochet pattern only.-----The pattern uses Sports yarn (50g=125 m), I used cotton yarn and with my gauge the final dimensions of neck phone bag were great for my old iPhone 6s. The buyer filed a claim of item was not as described or item arrived broken. Significantly Not as Described claims. However, the phone is fully operable. ... the house will win said item at their amount bid. For example, you might have ordered an eBook from a website and found the content is outdated in the book. what does paypal ask the buyer to provide as proof that the item is significantly not as described? Would it be possible for the buyer in this hypothetical situation to win an item not received case, as the … Reference(s) POSTAGE NOT … These include if a buyer agreed to return an item but did so in a damaged condition, returned an incorrect item, or sent a package with no item in it at all. eBay would not allow her to open a case, so instead she proceeded to open a case via PayPal for item not as described. You received a completely different item. If paid by PayPal, you have 45 days to open an Item Not as Described case and will be asked to return the item via trackable means at your cost to the address PayPal specify in order to get a refund of item plus initial postage cost. Item Significantly Not as Described: ... reason why crafty buyers will make a PayPal dispute is because they want to get their money back and still keep the item. Item Not As Described Paypal Is Breaking The Law Was Duped By Buyer Random 21 Day Hold ... PayPal DID NOT get what it deserved -- complete and total restructuring of its business practices from the bottom, up. This is a 200 round case of Winchester USA 7.62 Nato/308 Win Centerfire ammo with 147gr FMJ bullet. This case was closed as you can't appeal for the same reason twice. Open cases on Hellcase and get all skins to your Steam now. The case was closed in the buyer's favor based on the info provided. Items that are not in line with eBay’s prohibited and restricted item policies are not eligible for seller protections. The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it. A buyer bought an item and worth £300, once he received the item he opened a dispute on paypal (no ebay case at all). If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own.This option will be available as long as the transaction is in the Pending status. Item not as described is handled by robot first,robot does not read email or watch movies,so you need to appeal. CV 02 01227-JF (PVT). This dilemma leads to misunderstandings between the consumer and the seller. The reason I have denied the refund is because I explained the item's condition on the eBay listing. Hi all . The issue now was that there wasn't much in the parcel and it was just a phoney to show paypal the tracking number. This is a joke that sellers literally have no rights here and are treated so unfairly. My item and photos clearly show that it was an ebook yet Ebay sided with the buyer and is now issuing them a refund with my money. PayPal's notice states: "For "Significantly Not as Described" claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs." eBay's Online Customer Service provides you with the information you need to buy and sell. In the description, seller says "item as is, substantial exterior wear and tear but overall in very good condition. The condition of the item was misrepresented.
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