Open an eBay Store c. Listing on eBay i. Open an eBay Store c. Listing on eBay i. The seller decides whether they accept returns if you change your mind. In practical reality I would think Ebay would side with you - though haven't encountered a situation like this as a buyer or seller. 1. It won’t affect your seller reputation, but it will mean that … ... •!If you agree with your buyer about the reason for the return, or always accept all returns ... a seller can document the situation, the more likely our customer service team can resolve it in your favor. This type of transaction is sometimes called a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "pre-approved payment" or … Paid £800+ for worthless rubbish. If you don't take returns and the buyer says something is wrong with the item, then yes the seller does have to pay for the return. They rule by coercion and intimidation- beware the Sam Jose mafia! Why eBay 2. I'm still fighting for my refund until today. EBay was so unhelpful and gave conflicting advice. To qualify for eBay Premium Service, listings must: Offer a free domestic delivery option within 3 working days. Resolve a problem We always encourage our members to communicate with each other when there's a problem with a transaction. Some would say you’d have an easier time finding a unicorn than a time when eBay protected a seller. Account Setup b. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. Have had one addressed to a name that again doesn’t exist on my delivery to a house with no occupier. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. So the buyer gets £6.50 from eBay. 1. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … The next step up is the Challenger R/T. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. Why eBay 2. You can choose whether to accept returns if a buyer changes their mind about a purchase. eBay will also charge you this fee even if the transaction does not go through if you give or get buyer contact information in an attempt to sell outside the eBay framework. Getting Started on eBay a. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. The final value fee is a percentage that ebay charges you of the subtotal amount you charged a customer for a single transaction including shipping. As a seller on Etsy, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. If you buy from a UK registered business seller you do. Another postie has had one addressed to a colleague but on his delivery. Improved Seller Protection. The seller will also pay for return shipping.. I included actual measurements in the listing and the T's & C's clearly request buyers to check their required sizes carefully as I do not accept returns. If your item arrives damaged and doesn’t match the listing description, or is the wrong item, or doesn’t arrive, you’re covered under the eBay Money Back Guarantee and can return it for a refund. There is an "ask the seller" link on every one of our item pages, just below the description section. Under eBay's own rules buyers are also eligible for a refund if the item's "not as described", ie, it doesn't match the seller's description. You can find out how to reach eBay Top-rated Seller status here. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. 5,529 reviews for eBay, 3.4 stars: 'Got scammed by a seller who sold me a fake designer item. When requesting a return on an item, buyers are asked to select a reason for their return. eBay’s service provider, a global shipping company called Pitney Bowes, manages the international delivery and customs process from there on. Dealing Directly With Buyers About Their Returns . Ebay will FORCE a refund if required from the seller. As a seller, you can accept payments from a buyer's account through preauthorized transfers either on a one-time, regular or sporadic basis. Under eBay's own rules buyers are also eligible for a refund if the item's "not as described", ie, it doesn't match the seller's description. The seller doesn’t provide any of that information themselves. All I have to say is beware of buying on ebay because their money back guarantee doesn't … Individual policies will vary from shop to shop. If the buyer purchases your item but their payment hasn’t cleared yet, you shouldn’t ship the item. You can find almost anything for sale on eBay, from a piece of fine art to clippings of Justin Bieber’s hair. Ask the seller to make a note on your claim that she has agreed to accept the return- there is an option for the seller for this. If they do accept returns, they can specify how long you have to request a return and who pays for return postage. Don’t be fooled by the “positive feedback” percentage displayed below the seller’s name. When an international buyer makes a purchase, the seller sends the item to a shipping center based in their own country. If I decline the return and the buyer wants to open an INAD case then they can do that and I will lose but I could have just clicked “no” … Where are the seller protections!” Without sellers, eBay couldn’t exist. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. The seller determines the return policy. This dragged out the process, caused unnecessary stress and confusion. ebay returns, Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Seller Growth Program & Support Are you a new seller to eBay? As a seller, you can accept payments from a buyer's account through preauthorized transfers either on a one-time, regular or sporadic basis. Add message | Report AnAngelWithin Fri 21-Nov-08 12:05:09 That's exactly what they did since I don't have my item and they won't issue a refund. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. This includes: Whether or not you accept returns eBay Seller Protection has always been helpful, but most sellers seem to agree that it isn’t helpful enough. A seller’s return policy should be customer-centric. ebay returns, Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Note: Amazon.com doesn't accept returns for items fulfilled by third-party sellers. I'm a Private Seller and DO NOT accept returns. Given the Challenger's extra 300 pounds, it doesn't keep up with a V6 Mustang; heck, a performance package V6 Mustang gives a Challenger R/T a fight. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, the seller doesn't fulfil their returns policy as stated in the listing, or if the buyer doesn't receive a full refund after a return. You can see specific information per item in Your Orders. You can see specific information per item in Your Orders. Shopping Cart Integrations ii. Except that the BUYER has to pay for return shipping when the seller doesn't take returns. Return shipping. Some would say you’d have an easier time finding a unicorn than a time when eBay protected a seller. Buy from a business seller using an auction or the buy-it-now button, and Consumer Contracts Regulations also apply. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. ... Any item listed that doesn’t comply with eBay listing policies or prohibited and restricted items policies. ... •!If you agree with your buyer about the reason for the return, or always accept all returns ... a seller can document the situation, the more likely our customer service team can resolve it in your favor. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” There are a few subsets of the eBay Seller Protection Policy, but here, we’ll focus on the handling of return requests. For returns and exchanges less than 30 days old, the customer must contact DB Electrical by eBay messaging. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Viewing a Seller Returns Policy While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. We would like to show you a description here but the site won’t allow us. There is obviously some kind of scam going on but we can’t figure out what. That might be changing. He opened one and it was a woman’s dress. Shopping Cart Integrations ii. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller determines the return policy. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. ; If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message saying so in Your Orders. Note: Amazon.com doesn't accept returns for items fulfilled by third-party sellers. We would like to show you a description here but the site won’t allow us. Sellers aren't allowed to have any contradictory information about their return policy in their listing. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. 7. I received two return requests this evening. Returns. I wrote to the buyer and asked them what the problem was with this item. You don't have to file any claims with the carrier; it's the seller's responsibility and if he won't take care of it, eBay will make him so long as you ask. "Buyer doesn't want the item anymore" (return reason codes include "doesn't fit," "changed my mind," "found a better price," "just didn't like it," or "ordered by mistake") Requests meet the seller's listing returns policy; The return is domestic and will be shipped within the US; The buyer pays for return shipping It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. You may not have to pay tax at all if you are essentially hosting an online garage sale, but if you run your eBay account more like a business, you should be reporting your sales to the IRS. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Due to this fact, an Australian seller will also get the 21919431: This listing isn't eligible for eBay Plus. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. If you haven’t already become an eBay Top Rated Seller, get started now! This dragged out the process, caused unnecessary stress and confusion. eBay only cares about “the customer experience “ and nothing else. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. This type of transaction is sometimes called a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "pre-approved payment" or … The seller isn't stuck renting out his product AND paying for the privilege. First buyer used a return reason as “item defective or doesn’t work” and did not provide any additional details regarding what is wrong with the item. eBay Seller Protection has always been helpful, but most sellers seem to agree that it isn’t helpful enough. (Unless faulty) I have a buyer who is demanding a refund - because the item doesn't fit. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. A seller’s return policy should be customer-centric. We will respond to ALL inquires by the close of the following business day. If you haven’t already become an eBay Top Rated Seller, get started now! That might be changing. Especially if the seller doesn't pack it properly and it's damaged in shipping, it's his problem. Occupier refused delivery, he doesn’t use eBay. Why doesn’t eBay make this pilot available to all sellers? A payment for your item is only considered cleared after the payment has been deposited to your account. ; If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message saying so in Your Orders. If your item arrives damaged and doesn’t match the listing description, or is the wrong item, or doesn’t arrive, you’re covered under the eBay Money Back Guarantee and can return it for a refund. http://mitopencourseware.web.fc2.com/ http://mitopencourseware.web.fc2.com/feed.rss Fri, 05 May 2017 23:59:07 +0300 GMT Weblog Editor 2.0 I'm still fighting for my refund until today. Protection you can count on. Before You Place Your Order To learn more about a seller’s returns policy for items sold and shipped by a seller, go to the product detail page for any item sold by that seller. Then send it back with signature confirmation. Don’t be fooled by the “positive feedback” percentage displayed below the seller’s name. We do not get a choice in the matter is the blunt answer to the question. Improved Seller Protection. So it's no surprise that the IRS doesn't view all sellers alike in the online marketplace. When I see that sellers dont accept refunds I assume that to mean that they dont accept returns for no reason ie they wont take it back just because you dont like it. Getting Started on eBay a. Without sellers, eBay couldn’t exist. Returns. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. As such, eBay protects sellers with specific policies aimed at allowing them to sell with as much confidence as possible. As a seller, offering Click & Collect won’t cost you any more than posting an item directly to a buyer, and you’ll have access to even more buyers on-site: 61% of eBay shoppers are … As a seller who doesn’t accept returns ( their policy ) how can they force me to accept a return. After she receives the bag and if she doesn't refund you, Ebay will take care of it since she agreed to accept the return. If you didn't find the answer in our FAQs, please send us a message. There are a few subsets of the eBay Seller Protection Policy, but here, we’ll focus on the handling of return requests. If you've changed your mind and want to send it back, you can ask the seller if they'll accept … Business sellers have to make customers aware of their right to cancel and give buyers a … EBay was so unhelpful and gave conflicting advice. That's what I told ebay from the start that it says delivered but I haven't gotten it. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. warning message in an add/revise/relist call, even though eBay may ultimately set the eBay Plus feature on the listing if the item is eligible. http://mitopencourseware.web.fc2.com/ http://mitopencourseware.web.fc2.com/feed.rss Fri, 05 May 2017 23:59:07 +0300 GMT Weblog Editor 2.0 Listing Directly on eBay d. Postage & Returns e. Marketing & Growth Tools f. Seller Protections & Policies 3. This item was a liquid foundation (makeup). Where are the seller protections!” Account Setup b. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). As a recognised fully tracked, next-day shipping provider for eBay parcels, it couldn’t be easier to start using Amazon Shipping if you’re an eBay seller, but it doesn’t stop there. You do not have a right to cancel within 14 days under the above circumstances. ... eBay does not accept, and is not responsible for, any lost or delayed entries. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. 5,529 reviews for eBay, 3.4 stars: 'Got scammed by a seller who sold me a fake designer item. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. But the seller is allowed to continue defrauding buyers. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. eBay Premium Service is only available for use by eBay Top-rated Sellers. But the seller is allowed to continue defrauding buyers. Why doesn’t eBay make this pilot available to all sellers? It's also worth noting that under eBay's Money Back Guarantee buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description of it. As such, eBay protects sellers with specific policies aimed at allowing them to sell with as much confidence as possible. 4: Seller’s details. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. Your right to change your mind within 14 days. 7. eBay final value fees. eBay Seller Partner Hub; Australian Made on eBay; COVID-19 Updates; Private Selling. Where are the seller protections!” Seller Growth Program & Support Are you a new seller to eBay? You will still be able to create and manage your requests and cases in Seller Hub, My eBay Sold and Purchase History. But they decided to basically steal over $500 from me. That doesn’t make sense. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. When a problem with your order occurs—it doesn’t arrive or is the wrong item—the victim calls this number. It's the seller's responsibility to get it to you safely. Reference Inas other pas post - re: eBay doesn’t care about the truth - mine, yours or anyone else’s eBay has its finger on the scale - in every possible way. Ebay seller's returns policy doesn't suit me, sir I bought a suit on eBay for my husband but it was shabby – the business seller refused to refund the item Miles Brignall. Listing Directly on eBay d. Postage & Returns e. Marketing & Growth Tools f. Seller Protections & Policies 3. Paid £800+ for worthless rubbish. Offer an express delivery option within 2 working days for no more than £10. 4: Seller’s details.
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